Published by the companies named, with the source linked. Examples of this kind of work, separate from the operating record above.
Insurance · Wholesale broker
Over 100,000 calls, and a nearly 20% productivity increase
Apivia Courtage, a French wholesale insurance broker, with SoundHound’s Amelia conversational AI agents.
- Challenge
- The customer-relations team handled inbound questions on medical-expense reimbursement and insurance guarantee levels.
- Applied
- SoundHound’s Amelia conversational AI agents took those calls alongside the customer-relations team.
- Outcome
- In just under a year the agents supported more than 100,000 customer calls. Inbound queries handled directly by the customer-relations team fell by nearly 20%. SoundHound published this as a nearly 20% productivity increase.
Source, Apivia Courtage and SoundHound, 21 November 2024
Paper and forest products · Multi-site manufacturer
65% reduction in invoice processing time
Kruger Products, with ConvergentIS invoice automation.
- Challenge
- Accounts payable processed vendor PDF invoices, including the match to goods receipts and purchase orders.
- Applied
- AI and OCR extracted the invoice data. Business rules ran automated three-way matching against goods receipts and purchase orders, with an approval workflow for exceptions.
- Outcome
- In the one-week go-live statistics, Kruger processed 2,200+ invoices. 40% of invoices were processed in under one minute. Invoice processing time was reduced by 65%.
Source, Kruger Products and ConvergentIS
Food production · 12 manufacturing plants
2,388 hours a year out of accounts payable
Kepak, one of Europe’s leading meat producers, with UiPath robotic process automation.
- Challenge
- Six people on the accounts payable team processed invoices as the daily repetitive task.
- Applied
- UiPath robotic process automation on accounts payable, then further automations across the business.
- Outcome
- The first automation removed 2,388 hours of repetitive tasks a year and brought the accounts payable workload from the equivalent of six people to two. The program has handed 15,000 hours back to staff, with 10 processes automated, 5 in the pipeline, and 54 ideas submitted.
Source, Kepak and UiPath
Construction · SEK 177 billion revenue in 2019
10,000 hours returned each year
Skanska, about 34,000 people, with UiPath robotic process automation.
- Challenge
- Checking payroll data on its way to the ERP took one employee a week each month. Automation maintenance took about a day a week.
- Applied
- UiPath robotic process automation. HR runs the digital colleague HRobin on payroll and HR administration. 35 processes were automated in under three years.
- Outcome
- 10,000 hours returned to the business each year. Payroll data processing takes five minutes a day. Monthly automation maintenance takes 30 minutes.
Source, Skanska and UiPath
Wood coatings · Mid-sized manufacturer
Forecast cycles from three to four weeks to about one
Canlak Coatings, a mid-sized wood-coatings manufacturer in New Jersey, with Microsoft Fabric and Power BI.
- Challenge
- The sales forecast lived in emailed spreadsheets and refreshed at customer level, while actuals moved daily at product level inside Microsoft Fabric.
- Applied
- With Data Crafters, Fabric Planning sits on the existing governed Power BI semantic model and writes plan data back to a SQL database inside Fabric.
- Outcome
- Forecast cycles went from three to four weeks to approximately one week, a 75 to 80 percent reduction in the time finance spends producing each cycle.
Source, Canlak Coatings, Microsoft customer story
Consumer goods · Nonprofit marketing
Weekly reporting time reduced by 95%
Avocados From Mexico, with Lantern, on Microsoft Fabric and Power BI.
- Challenge
- Reporting depended on fragmented data and manual processes.
- Applied
- Lantern implemented Microsoft Fabric, moved data into OneLake, and built Power BI reports on a semantic model.
- Outcome
- The published title is a reduction in weekly reporting time by up to 95%. For one employee, weekly reporting time was reduced by 95%, saving half a workday.
Source, Avocados From Mexico, Microsoft customer story
Power management · Finance
SOP creation from one hour to 10 minutes
Eaton’s finance teams, with Microsoft 365 Copilot.
- Challenge
- Finance teams documented standard operating procedures by typing each one, at over an hour per procedure.
- Applied
- Microsoft 365 Copilot on the accounting documentation program.
- Outcome
- Time to create 1,000 SOPs was reduced by 83%, from one hour to 10 minutes, saving 650 hours.
Source, Eaton, Microsoft customer story
Cybersecurity software · 1,000–4,999 employees
2,320 staff hours saved in one quarter
Tenable, with Responsive AI, on RFP, RFI, DDQ, and security-questionnaire responses.
- Challenge
- Proposal volume grew across RFPs, RFIs, DDQs, and security questionnaires.
- Applied
- Responsive, with a vetted content library, Responsive AI, and LookUp for sellers.
- Outcome
- Responsive AI saved 2,320 staff hours in a single quarter, about $122,000. Time to a first draft moved from 10 days to 2–3 days. The published win rate is 70%.
Source, Tenable and Responsive
